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AI
Intake Assistant
For NDA-protected client · v3.4
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Good day, you've reached the firm's intake desk. I'm an AI assistant helping with first-call screening — a partner will review everything I capture. May I take your name?
14:02 · 2 secs ago
Sandra Mokoena. I need help with a contract dispute.
14:02
Thank you, Sandra. Could you give me a brief overview of what's happened, and roughly when?
14:02
I paid a 30% deposit to a supplier in February for a kitchen fit-out. Last week they emailed saying they're withdrawing — but they're refusing to refund the deposit.
14:03
That sounds like a breach of contract matter, possibly with a claim for restitution. A few quick questions to route this correctly:
1. Was the agreement in writing — even an email exchange counts.
2. Is the supplier registered as a CC, Pty (Ltd), or sole proprietor?
3. What was the approximate deposit value?
1. Was the agreement in writing — even an email exchange counts.
2. Is the supplier registered as a CC, Pty (Ltd), or sole proprietor?
3. What was the approximate deposit value?
14:03
Yes, signed quote and an email thread. They're a Pty (Ltd) in Cape Town. Deposit was R 84,000.
14:04
● Live event log
14:02:14 — session.start · 14:02:18 — handoff_threshold = breach_of_contract · 14:03:02 — partner_notified = m.naidoo@firm.co.za · 14:04:11 — pii.captured (POPIA-flagged)